Guarantee: “If you are not satisfied with your purchase FOR ANY REASON, we will be happy to give you a refund within TEN (10) DAYS of the sale.” What this means is that we will give you your money back, excluding shipping and insurance charges (if any), so long as you do the following:
1.) Return the product to us within TEN (10) DAYS of the day you received it. The purchase must arrive in our store within Fifteen Days of the date on your receipt. 2.) Return the product to us in the ORIGINAL PACKAGING, with the coins in the same condition in which they were purchased, with their holders not being tampered with or otherwise disturbed. We cannot accept returns in cases where original, sealed packaging or holders have been opened or subject to other tampering, because this can bring into question the circulation quality, and thus the value, of the coins.
Special-Order and Bullion Products:
Special order coins and all sales or trades of bullion products of any and all precious metals are FINAL, and cannot be returned to us. Due to the potential market fluctuations of these items, we cannot accept returns on bullion sales. Additionally, no guarantee applies to transactions involving any coin or other item, which are a special order, or for which special price and/or payment terms have been negotiated. In such cases sales are final.
If there are quality problems with the product you ordered, we supply an exchange service within 10 days of receipt of purchase.
You will be responsible for paying for shipping cost for the returning product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.